Check-in and check-out
What the times in the app mean, who records them, and what to do if one doesn't look right.
What you're looking at
Your child's day opens with the time they were signed in, the time they were signed out, and who collected them. It updates through the day, so a check-in usually appears within a minute or two of drop-off.
Who records the times
Staff do. Even at centers where you tap the screen yourself at the door, the record is made against a staff member — that's what makes attendance count as a real record for licensing and for subsidy claims.
It also means the times are read-only for families. You can see everything and change nothing, by design.
If your center uses a kiosk
Some centers put a tablet at the entrance. Find your child, confirm, and you're done. If the tablet won't accept something, a teacher can always check your child in from their own device — it's not worth being late over.
If a time looks wrong
Tell your center. A director can correct it, and the correction is recorded alongside the original rather than replacing it.
Worth mentioning promptly if the time affects a late fee or a subsidy claim — both are easier to sort out the same week than the following month.
On a busy morning a teacher may record arrivals in a batch a little later. If your child's check-in hasn't appeared and you dropped them off, they're in the room — the record is just catching up. If it's still missing by mid-morning, send your center a message.
Late pickup
If your center charges a late-pickup fee, it's calculated from the check-out time in the app. That means the time you can see is the time the fee is based on — there's no second, hidden clock.
More: All family guides