Help for families

Everything you need for the RoundUp app — getting in, following your child's day, handling pickups, and paying tuition.

Getting started

I got an invite — what now? Accept your invitation, install the app, and set your password. I didn't get an invite What to check, and what to ask your center for. Signing in on a new phone Moving to a new device without losing anything. I forgot my password Resetting it yourself.

Your child's day

Check-in and check-outWhat the times mean and why you can see them but not edit them. Photos and daily reportsMeals, naps, diapers, activities, and the photos teachers share. Messaging your child's teacher Sending a note, and when to expect a reply. Announcements from the center Closures, events, and center-wide notices.

Pickups & contacts

Authorized pickupsWho is allowed to collect your child, and how to add someone. Someone else is picking up today A one-off pickup and what the center needs from you. Updating your phone number or address Keeping emergency contacts current. Adding another parent or guardian Giving a second guardian their own access.

Tuition & payments

Paying tuitionMaking a payment from the app. Setting up autopaySaving a card and letting tuition run automatically. Understanding a late fee How late-pickup charges appear on your account. Receipts and statements Getting what you need for taxes or your employer.

Notifications & privacy

Turning notifications on or off Choosing what you're told about, and when. What RoundUp collects about my child Plain-language version of the privacy policy. Who at the center can see my family Which staff see contacts, photos, and billing.

No family guides match that search. Your center's director can help with anything account-specific, or email us.

Still stuck?

Your center's director can see your family's account and is usually the fastest way to fix something — a wrong phone number, a missing pickup person, a tuition question. For app problems, write to us.

Email support@roundupece.com