Paying tuition
Making a payment, understanding what you're being charged for, and getting the paperwork you need.
Does your center bill through RoundUp?
Not all of them do. If yours keeps tuition elsewhere, your app shows Billing is managed by your director and you'll pay however you already do. Everything below applies to centers that collect through the app.
Making a payment
Open Billing. You'll see what's outstanding and can pay with a credit or debit card. You can save the card for next time, or enter one each time if you'd rather not.
Payments are processed by Stripe. Your full card number is never stored by your center or visible to staff.
Understanding your charges
Your balance may include:
- Tuition — your family's rate for the period, which reflects your schedule and any sibling or negotiated arrangement.
- Late-pickup fees — based on the check-out time recorded in the app.
- One-off charges — field trips, supplies, and similar, each with a description.
- Subsidy — if an agency covers part of your costs, their portion is tracked separately and you're billed only for your share.
Receipts and statements
Payments produce a receipt in the app. For a year-end summary — for taxes or a dependent care account — ask your center; they can produce a statement for your family covering the period you need, including your provider's tax details.
If a payment fails
Most failures are an expired card or insufficient funds. Update the card in the app and try again. Your center can see that a payment failed but cannot fix your card for you.
If autopay has failed several times it can pause itself. Turning it back on collects from the next cycle onward — it won't automatically sweep up what was missed, so check whether there's a balance to clear.
If something looks wrong
Talk to your center first. They can see the charge, what generated it, and can correct or waive it. That's much faster than disputing with your bank, which freezes the payment and creates work for everyone including you.
Tell your center early. Most directors would far rather arrange something than discover a problem through three failed payments — and they generally have more room to help than families expect.
More: All family guides